Privacy policy
At ShiftYourMind, your privacy matters.
This website and store are operated by shiftyourmindco, providing access to our content, products, and services (together, the “Services”). Our store is powered by Shopify, which allows us to offer a secure and reliable shopping experience.
This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, interact with our Services, or make a purchase.
If there is ever a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply when it comes to how your personal information is handled.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
What We Mean by Personal Information
When we refer to “personal information,” we mean information that identifies you or could reasonably be linked to you.
This does not include information that has been anonymised or de-identified so it can no longer be connected to you.
Personal Information We Collect
Depending on how you interact with our Services, we may collect the following types of personal information:
Contact details
Your name, email address, phone number, billing address, and shipping address.
Payment information
Payment method details, transaction confirmations, and related financial information. Payments are processed securely through third-party providers.
Account information
Details such as login credentials, preferences, and settings if you create an account.
Order and transaction information
Products you view, add to your cart, purchase, return, or exchange, as well as past order history.
Communications
Information you share when contacting us for support or enquiries.
Device and usage information
Details about your device, browser, IP address, and how you interact with our website.
Where This Information Comes From
We collect personal information from:
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You directly, when you place an order, sign up, or contact us
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Automatically, through cookies and similar technologies when you browse our site
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Our service providers, who help us operate the store and deliver Services
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Trusted third parties, where permitted by law
How We Use Your Personal Information
We use your information to:
Provide and improve our Services
To process payments, fulfil orders, deliver digital products, manage accounts, and improve your experience.
Communicate with you
To send order updates, customer support responses, and important account information.
Marketing and promotions
To share updates, offers, or content you may find relevant. You can unsubscribe at any time.
Security and fraud prevention
To protect our store, customers, and systems from misuse or unlawful activity.
Legal and compliance purposes
To meet legal obligations and enforce our terms and policies.
Sharing Your Personal Information
We only share your information when necessary, including:
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With Shopify and trusted service providers who support payments, hosting, analytics, and order delivery
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With marketing partners, where applicable, to show relevant content or ads
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When required by law or to protect our rights and users
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With your consent or at your direction
All third parties are expected to handle your information responsibly and in line with applicable privacy laws.
Shopify’s Role
Our store is hosted by Shopify. Shopify processes personal information to help us operate and improve the Services.
Some information may be stored or processed outside your country. Shopify is responsible for how it handles data used for its platform-wide features.
You can learn more about Shopify’s privacy practices here:
https://privacy.shopify.com/en
Third-Party Links
Our website may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites.
We recommend reviewing their privacy policies before providing any personal information.
Children’s Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has shared personal information with us, please contact us so we can remove it.
Data Security and Retention
We take reasonable steps to protect your personal information, but no system is completely secure.
How long we retain information depends on why we need it, such as fulfilling orders, meeting legal obligations, or resolving disputes.
Your Rights
Depending on where you live, you may have the right to:
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Access the personal information we hold about you
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Request corrections or deletion
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Request a copy of your data
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Opt out of certain marketing or data sharing practices
You can manage email preferences using the unsubscribe link in our emails.
We do not discriminate against anyone for exercising their privacy rights.
Complaints
If you have concerns about how your information is handled, please contact us.
You may also have the right to lodge a complaint with your local data protection authority.
International Data Transfers
Your information may be stored or processed outside your country.
Where required, we rely on recognised legal safeguards to protect international data transfers.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or your personal information, you can contact us at:
For the purposes of applicable data protection laws, shiftyourmindco is the data controller of your personal information.